Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund, we require a receipt or proof of purchase for your item. Please do not send your purchase back to us. We will not accept shipments of products once you have received them. If 30 days have passed since your delivery you are NOT eligible for a full refund.
Once your proof of purchase is received we will send you an email to notify you that we have received your refund application. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded. NO EXCEPTIONS.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Do not send us back your items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your refund to put towards your next purchase.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your refund.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.